Cancellation Notification: If you need to cancel an appointment, we kindly request that you notify us within 48 hours of the scheduled date and time. It is essential that we receive timely notification to allow us to adjust our schedule.

Rescheduling: Emergencies and unexpected events happen, and we are here for you. If you find yourself in a situation where you need to reschedule an appointment, communicate your circumstances with us, and we will do our best to accommodate your needs.

Refunds for “Initial Visit”: If you request a refund at least 24 hours before we are scheduled to meet, we will gladly process it for you.

Refunds for “Design Project”: If you request a refund before the scheduled date of the Project Kick-Off, we will gladly process it for you.

Once we finish the Onboarding Phase, officially kick-off the project, and move on to the Design Creation Phase, we regret to inform you that refunding the first monthly payment will no longer be available. That’s because we invest significant time and effort in creating a personalized design tailored to your space. Therefore, beginning the Design Creation Phase, we may have already started working diligently.

Our cancellation and refund policy is designed to maintain fairness for us while ensuring high-quality service for all our valued clients. Your understanding and cooperation are greatly appreciated. If you have any questions or concerns regarding our policy, please do not hesitate to reach out. We are here to help and provide any additional clarification you may require.